What Customers Should Expect from a Great Agent

Communication, Communication, Communication

What Customers Should Expect from a Great Agent
As Bob Hoskins once said, “It’s good to talk.”

With that in mind, a recent survey sought to discover what customers want from their estate agent? 
It turns out it’s communication. And lots of it.
Seven hundred customers were surveyed* about their expectations of estate and letting agents. Here are the findings:

Happy Talk
Despite the rise in online agents in recent years, nearly 70% of people said being able to visit an office was good for them. They felt speaking to an agent in person was important, or very important, to them.  

Tech Talk
In addition, to be able to visit and chat in person, 81% of those surveyed said that use of technology was important to them. 
Email is the preferred method of communication but only for non-urgent updates. 
83% of respondents said regular use of WhatsApp, video calls, or text messages was ‘important’ or ‘very important’ to them.

Keep Talking
Even more important than how to communicate was the act of communicating itself.
Understandably, 97% of respondents said that clarity of information was ‘important’ or ‘very important’ to them. This was in reference to the processes of buying and selling property.
99% of respondents said regular communication, feedback, and quick updates when buying or selling homes was ‘important’ or ‘very important.

Listening Too
Nearly 100% of respondents identified reviews and recommendations as ‘important’ or ‘very important when choosing an agent. People are reassured to know others have had good experiences too. 
Check out our testimonials. You can confidently expect the same levels of excellent customer care.

GREY & CO
*Survey carried out by Alto part of the Zoopla group.


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Meet Abigail

  Hello, my name is Abigail, and I am the Grey in Grey & Co. I started working here in 2002 as a Junior Negotiator and have worked my way up the ranks since then. I took over running the company in 2014 and have been enjoying the roller coaster that is leadership ever since.   During my 20 plus years at Grey & Co I have dealt with the sale of over £100,000,000 worth of property and overseen the management of assets worth £250,000,000 for clients around the world.   I also had the pleasure of working with my father, the founder of Grey & Co, for 15 years before he sadly passed away and from him, I learnt the work hard ethic and our values today are still the ones that he founded the company on all those years ago.   Be Remarkable, Be Passionate, Be Humble and Be Better.   As a community centric boutique family agency, you couldn’t find a better partner to take with you on your property journey.

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